The Villages Rehab Receives Prestigious Award

From left to right: Emmett Reed, Debbie Brazill, and her staff.

Villages Rehab & Nursing Center’s focus on patient-directed care has earned the post-acute rehabilitation facility a 2019 Gold–Excellence in Quality Award from the American Health Care Association and National Center for Assisted Living (AHCA/NCAL).

These winners are recognized as some of the best in the profession after demonstrating the application of rigorous quality improvement standards producing superior results in leadership, strategic planning, customer and workforce focus, and operations and knowledge management.

The 120-bed Villages Rehab & Nursing Center, which opened in 2013, is one of only five in the nation to receive the award and only the third rehabilitation facility in Florida to achieve this recognition.

“This is an incredible honor and a testament to the talent and dedication of our Villages Rehab & Nursing Center team who provide each patient with the health of the whole person,” said Debbie Brazill, executive director. “We are especially proud because of the personalized and positive care that promotes. This was the first time that we submitted for this prestigious award.”

Villages Rehab & Nursing Center has 235 employees who are empowered to be leaders and are encouraged to take initiative to ensure each patient receives quality care. Brazill cites the exceptional performance measurements that contributed to receiving ACHA/NCAL award, including:

• A 96 percent customer satisfaction rate as determined by an independent survey company that polled Villages Rehab & Nursing Center patients.
• Centers for Medicare & Medicaid Services (CMS) quality measures ranks Villages Rehab among the top 10 percent in the nation for patients discharged to the community.
• A recent employee survey revealed 95 percent of Villages Rehab employees feel inspired by the mission and purpose of the company and 93 percent like the culture.